Questions & Answers

Any veteran of the U.S. armed forces — active duty transitioning out, Guard/Reserve, or already discharged — and their immediate family. You do not need an honorable discharge, a disability rating, or a fixed address to begin. If you served, you qualify for an intake call.

Nothing. Passport2Recovery is donor-funded and free to every veteran and family we serve. There are no fees, no co-pays, and no charges for housing navigation, benefits help, counseling referrals, or mentorship.

Crisis intake is answered the same day, every day. Housing placement and benefits appointments typically begin within 72 hours of intake. The full Passport process runs at your pace — most veterans complete the core stages in 6 to 12 months.

No. Most veterans we serve are stable but stuck — facing paperwork, a housing gap, or the first hard months after discharge. We meet you wherever you are, whether that's an emergency or a forward-looking plan.

Yes. Your conversations with intake staff, mentors, and counselors are confidential. We only share information with your written consent, or where law requires it (for example, an imminent risk to your safety).

The Passport is a four-stage roadmap — Arrival, Anchor, Advance, Ascend — that guides you from discharge paperwork to a front door key, a paycheck, and a support network. Each stage has a clear set of services and a goal you help define.

Absolutely. Family readiness is one of our six core programs. Spouses and children can join counseling, housing navigation, and mentorship alongside the service member or veteran.

Call or text. The first step is a 30-minute intake call where we listen, confirm eligibility, and match you to a coordinator. You can request support from the homepage or dial our line directly.